The Person-Centered Contraceptive Counseling (PCCC) measure is a validated, patient-reported tool developed to assess the quality of contraceptive counseling. It focuses on how effectively providers support patient autonomy, preferences, and decision-making. Grounded in extensive qualitative research and patient input, the PCCC is designed for use across clinical settings and health systems to monitor and improve care delivery over time.
Recognizing persistent gaps in the quality of contraceptive counseling, the PCCC provides a standardized approach to evaluate patient experience—an essential component of equity-focused quality improvement.
The PCCC Measure
| Think about your visit. How do you think [provider name] did? Please rate them on each of the following by circling a number. | Poor | Fair | Good | Very good | Excellent |
| Respecting me as a person | 1 | 2 | 3 | 4 | 5 |
| Letting me say what mattered to me about my birth control method | 1 | 2 | 3 | 4 | 5 |
| Taking my preferences about my birth control seriously | 1 | 2 | 3 | 4 | 5 |
| Giving me enough information to make the best decision about my birth control method | 1 | 2 | 3 | 4 | 5 |
Two Versions of the PCCC
Visit-Specific PCCC
Administered immediately after a contraceptive care visit, this version is intended for use at the provider or facility level. It captures real-time feedback from patients and supports clinical quality improvement. Developed by the UCSF Person-Centered Reproductive Health Program, the measure has been validated in both English and Spanish. While use does not require UCSF approval, our team offers optional technical support for implementation.
Access implementation resources »
Retrospective PCCC (PCCC-RS)
The PCCC-RS is designed for use in population-level surveys conducted by states, health plans, managed care organizations, and federal programs. It adapts the same four core items from the visit-specific version for retrospective reporting. Validated in English and Spanish, the PCCC-RS allows systems to monitor the quality of contraceptive counseling across broader populations and over time.
Learn more about PCCC-RS development and use »
Implementation Support
This website offers background on the development, validation, and endorsement of both PCCC versions. UCSF welcomes collaboration and provides technical assistance to organizations interested in adopting the measures. To discuss implementation or request support, contact [email protected].